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Ordering information

Here you can find all information regarding the ordering process:

Prices
  • All mentioned prices are in Euros, and excluding shipping charges.
  • Most part of the offered goods have been used; therefore we will not calculate any VAT on the invoice. This is only the case with new items, and these items will be marked as such in the product information.
  • Special offers are only valid as long as mentioned on the website.
  • Mooitekoop.nu may always change the price, in particular when this is a result of legal requirements.
  • Mooitekoop.nu is allowed to cancel an order, if it’s obvious, and the customer could have known that there was an error in the offer (f.e. when a price of 0,00 is mentioned)
Ordering
  • An agreement / order is only final at the moment the customer has received an order confirmation by email, to the email address as confirmed in the ordering process. Products in the shopping bad are not reserved for the customer.
  • In the exceptional case Mooitekoop.nu is not able to remove a product from the website immediately after selling, it is possible that the same item is bought by more than 1 customer. In that case the customer who ordered first will receive the product. We will also inform the other parties about this.

Payment methods
Payment of an order can be done as follows:

  • Payment in advance through 1 of the offered options 
  • Cash payment at pick-up (please note pick-up is only allowed in special cases and only after contact with Mooitekoop.nu)
Shipping
  • Standard time for preparing and shipping an order is 2 working days after receipt of the payment.
  • In case there is a delay in shipping, or an order can only be shipped partly, Mooitekoop.nu will contact the customer

Shipping costs
Shipping costs are paid by the customer
During the ordering process there is are several options:

  • Standard shipment to an address in The Netherlands: via PostNL. Costs are  € 6,95 
  • Registered post to an address in The Netherlands via PostNL. Costs are € 8,60
  • Shipment via Kiala to a Kiala pick-up address in The Netherlands. Costs are € 3,95 
Standard shipping via PostNL and Kiala are for risk of the buyer.

International shipping

  • Registered post to an address in Belgium, Germany or France.Costs are € 15,00 
  • Registered post to other countries. Costs are € 25,00

* Please note that the customer is responsible for any import duties or taxes that may apply to the order and will be charged in the country of destination.

Packaging
Mooitekoop.nu thinks of the environment. Therefore Mooitekoop.nu will use, if possible, previously used packaging material. Only if needed we will use new packaging material. Mooitekoop.nu will always pack the orders with highest care so that the order can arrive safe at the destination.

Returns
  • Returnshipments are allowed. The costs to return the order, or a part of it, are paid by the customer.
  • Products should be returned within 14 days after receipt of the product.
  • In case you like to return goods, please send your request to info@mooitekoop.nu, whereafter Mooitekoop.nu will send the returnform by email. This form should be added to the returnshipment in any case.
  • The returned goods should arrive at Mooitekoop.nu in exact same condition as they were originally shipped to the customer.
  • If it is clear to Mooitekoop.nu that the returned goods have been used or damaged by either the customer or another party, Mooitekoop.nu has the right to compensate the customer only partially.
  • The return amount will be paid to the customer within 7 days after receipt of the returned goods. The return amount will be maximum the orderamount including shipping costs.